Do you have a standard shipping day?
No, we don't have one, because we do other work in addition to this. But we always try to send within 2 days and otherwise we will always let you know if it takes a little longer.
Can I pick up my order at a Con?
Yes, definitely. Feel free to send us a message if you want to make a reservation for a Con where we are located. You then pay at the Con itself and that saves shipping costs. Or order via our webshop and click on the button: Pay on pickup: when you place an order and arrive at Payment method.
Is getting a refund an option?
In a way, yes. If the product arrives damaged by anything and you can show it, we will definitely give you a refund or find a solution. But of course we try to prevent this as much as possible.
I don't get an email or confirmation after order
PLEASE NOTE: You may receive our messages in your SPAM box. Keep an eye on this as well.